Contact Us

You can reach the editorial team at [email protected]. That address goes to the people who research and write the sportsbook reviews on Best Sports Betting Sites — not to a betting operator. If your message is about a stuck withdrawal, a locked account or a bonus that didn't credit, read the section on disputes below first, because the sportsbook's own support line will almost always resolve it faster than we can.

We read everything that arrives, and we aim to reply to genuine reader questions within a couple of business days. Below is a plain breakdown of what this inbox is good for, what it can't do, and how to give us enough detail that a reply is actually useful.

What to include so we can help first time

Most messages we can't answer are missing one or two details. If you're writing about a specific site, include:

• The sportsbook name as it appears on your account
• Your province or territory — availability, payment rails and minimum age all vary across Canada
• What you were trying to do: deposit, withdraw, claim a promotion, verify ID, close an account
• Dates, amounts in C$, and the payment method involved
• What support already told you, if you've contacted them

Please don't send passwords, full card numbers, crypto seed phrases or scans of ID documents. We never need them, and we'll delete anything like that on sight.

What this inbox handles well

• Corrections. If a bonus term, banking option or market listing on our pages has changed, tell us and we'll re-check the source and update the page.
• Review requests. Suggest a sportsbook you'd like assessed. We'll say honestly whether it's on our list and why.
• Reader experiences. Payout times, verification requests, limit reductions, support quality — good and bad. Patterns across several readers carry real weight in how we rate a site.
• Questions about our ratings. Ask why one book sits above another and we'll explain the reasoning.
• Commercial enquiries. Advertising and partnership questions go to the same address and are handled separately from editorial.

What we can't do for you

• We can't access, open, verify, credit or close an account at any sportsbook. We aren't an operator and we hold no customer data.
• We can't release a withheld withdrawal, override a KYC hold or force a bonus to credit.
• We don't give tax, legal or financial advice, and we don't provide picks, tips or any claim about likely returns.
• We can't confirm whether a specific promotion applies to your account — only the operator's terms and your account status decide that.

Taking a payout or bonus dispute to the right place

Work through it in this order. It's the fastest route in our experience of how these books operate.

1. Read the term that's being applied. Almost every withdrawal hold traces back to an unmet rollover requirement, an unverified document, a payment method mismatch, or a maximum-bet-while-bonus-active clause.
2. Open a ticket with the sportsbook in writing. Live chat is quick but email leaves a record. Ask which specific clause is being applied and what they need from you.
3. Complete verification properly. Government photo ID, proof of address and proof of the payment instrument. Blurry or cropped documents cause most repeat requests.
4. Escalate to the licensing body named in the site's footer. These books hold international licences, and the licensor's complaints procedure is the formal channel.
5. Tell us what happened. We can't arbitrate, but documented outcomes feed straight into our scoring on payout reliability.

How we rate the sportsbooks we cover

Our ratings are editorial. They are produced by our own research and site-by-site review — checking published terms, banking pages, market depth and licensing statements — not from customer-review aggregates and not from testing deposits or withdrawals. Advertised payout speeds are reported as advertised, never as measured results.

The factors we weigh: pricing and margin across the leagues Canadians actually bet, market coverage and live betting depth, bonus terms and how realistic the rollover is, banking in C$ including Interac and crypto, stated payout speeds and limits, and the operator's track record and reputation.

Some links on Best Sports Betting Sites are commercial, and the publisher may earn a commission when a reader signs up through them. That has no bearing on rank order or on what we write about a site. If a highly paid partner has punishing bonus terms, the page says so.

Questions readers raise most, and where they're answered

Three examples, using our current top-rated books, to show the kind of detail you'll get if you ask:

Instant Casino — our highest-rated pick, and what we tell readers who ask why

Instant Casino sits at 10.0 in our rankings largely because its headline promotion is built around betting rather than turnover grinding: up to 40% extra on combo bets. Parlay boosts are straightforward to understand next to a deposit-match bonus, since the value only lands if your multi wins — there's no rollover to clear, but there's also nothing if a leg fails. Qualifying leg counts, minimum odds per leg and a maximum boost amount all apply, so check the current combo terms on site before you build a ticket. Limitation: a combo-focused offer does nothing for a single-bet moneyline player, and boosted parlays encourage more legs than most bettors should be adding.

Ivibet — strong all-round sportsbook, with a currency point worth raising

Ivibet earns 9.8 for breadth: a proper sportsbook alongside casino, with the NHL, NFL, NBA, MLB and European soccer coverage Canadian bettors expect, plus live in-play markets. Its sport bonus is advertised up to €150, and that's the honest limitation — the headline value is quoted in euros, so the C$ equivalent shifts with the exchange rate and may be converted at the operator's rate. Wagering requirements and minimum odds apply. Ask us about a site like this and we'll point you at the terms rather than the headline number.

Betninja — large headline offer, heaviest conditions

Betninja holds 9.5 on the strength of a welcome offer up to $2,500 plus 100 free spins, which is the biggest combined sportsbook-and-casino package among our top three. The figure is a maximum tied to deposit size, not a sum anyone receives outright, and the free spins pull you toward the casino side with separate wagering terms. Limitation: the rollover on an offer of that size is where most readers get stuck, and a bonus you can't realistically clear is worth less than a smaller one you can. Our responsible gambling guidance is the right companion read if a large match bonus is tempting you to deposit more than planned.

The wider picture behind these books

Nearly every operator we cover runs more than a sportsbook. Alongside point spreads, moneylines, totals, futures, props and same-game parlays, expect an online casino with slots and table games, live-dealer rooms, and in several cases a racebook for horse racing or a poker room. Those sections carry their own bonuses, their own wagering terms and often their own payout handling — a casino bonus attached to a sports welcome offer is not the same product, and mixing them is a common cause of the withdrawal holds we're asked about. Our casino-side coverage deals with that half in detail.

Money, in C$ and in crypto

You don't pay anything to use Best Sports Betting Sites or to contact us. At the sportsbooks themselves, deposits are typically funded by bank card, bank wire or money transfer, Interac where the operator supports it, voucher or player-to-player transfer, and cryptocurrency. Crypto withdrawals are usually the quickest route the books advertise; card and wire payouts generally take longer and may carry a fee or a minimum. Payout limits, per-transaction caps and any withdrawal fee are set by each operator and change, so treat the cashier page and terms as authoritative over anything quoted elsewhere. Where a book offers C$ accounts, use them — playing in USD, USDT or EUR adds a conversion cost on both the way in and the way out.

Eligibility and legal standing in Canada

The sportsbooks featured on this site accept bettors from across Canada and operate under international licences. That is not approval, registration or endorsement by any Canadian federal or provincial authority, and we don't present it as such. Provincial rules and minimum ages differ — 19 in most of the country, 18 in Alberta, Manitoba and Quebec — and Ontario in particular runs its own regulated market alongside the international offshore sector. Betting with an offshore book from Canada sits in a grey area rather than a clearly prohibited one, and consumer recourse runs through the operator's licensor rather than a Canadian regulator. If you're unsure where you stand where you live, check locally before you deposit; you're responsible for your own compliance and for any tax position that follows.

Before you write to us

If your question is about who we are and how we're funded, our About Us page covers it. If it's about how our published terms of use work, see the terms and conditions. Anything else — a correction, a review request, a payout experience worth logging, or a question about why a book is ranked where it is — send it to [email protected] with your province and the sportsbook name, and we'll get back to you. Last editorial check on this page: Sep 29, 2026, by Sophie McKenzie.